Refund Policy

1. This policy sets out the returns policy for goods or services purchased through the online store operated by 2020 Vision Lighting Ltd.

2. To be eligible for a return, your item must be unused and in the same condition that you received it, and it must be in the original packaging.

3. Some types of goods are exempt from being returned for a refund where they are perishable (e.g. food, flowers, newspapers, magazines) or where they are intimate or sanitary goods (like underwear), or where they are hazardous materials or flammable liquids or gases.

4. Other types of services cannot be returned for a refund, for example where the service begins as soon as you make the payment (e.g. a downloadable software product) or a gift card or gift wrapping service

5. Under the Consumer Contracts Regulations, if you change your mind about a purchase you have made within 14 working days after the date of delivery, you are entitled to a full refund of the original purchase price for the goods or services you wish to return, and the original postage and packaging charges made. You will not be entitled to a refund of the cost you incur in returning the item to us.

6. Our standard returns policy entitles you to a full refund of the purchase price and postage and packaging charges if you change your mind (i.e. the goods or services provided are not faulty or were not described properly) within 14 working days.

7. If the item you purchased was faulty or did not work properly, or you think the item was not as described in the item description, please contact us first before requesting a refund as we may be able to resolve your problem to your satisfaction.

8. Where you would like to return a physical product you have purchased, please contact us to let us know that you will be returning the item. To obtain a refund for a non-physical product (like a service) please contact us for further information about how this can be done.

9. Once your return is received and inspected we'll contact you to let you know whether your refund will be processed or not, and credit your original method of payment, within a certain amount of days.

10. If you haven't received a refund yet where we have told you we have issued one, please check your bank account or card statement to make sure it hasn't been received and then contact your bank as some banks or card companies take a number of days to credit your account.

11. If an item you purchased was purchased with a discount voucher, then we will only refund the amount that you paid (and not the amount the item was listed for).

12. If an item you purchased was in a sale then it may not be eligible for a refund if you have changed your mind. If you are in any doubt please contact us before making the purchase.

13. Clearance items will not be elligible for refund unless faulty. Faulty clearance items will be replaced like for like if stock is still available. 

14. Custom items such as cut lengths of LED Strip, cannot be returned unless faulty. Where such items are deemed to be faulty, we will replace like for like. 

15. All non faulty items must be returned in the original packaging, and in re-sellable condition. We reserve the right to refuse to accept return of any item which has been installed, not in it's original packaging, or not in re-sellable condition. 

16. Warranties. Manufacturers provide a warranty against premature failure due to manufacturing faults, this does not cover expiry due to end of life, incorrect installation, or failure of the installer to observe recommended installation methods. 

17. Warranty on LED Strip. Our LED Strip comes with a 3 year manufacturer's warranty, based on the correct installation, using aluminium channel, within the maximum run, and not over-running the drivers. Failure on the part of the installer to observe recommended installation guidance may invalidate the warranty. We may require photographic evidence of correct installation. 

18. Damage - all claims for damaged goods must be made in writing within 48 hours to, and we may require photographic evidence.